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    Complaint Management

    ₹ 25,000.00
    SKU: softocm
    *

    The main downfall of many businesses is they don’t spend enough time dealing with customer complaints.   Customers are always going to complain about a product or service your business offers. You can now have a reliable complaint management solution in place to turn them into a competitive advantage instead of a disadvantage.Salesfundaa complaints management software has features such as automatic notifications, case/task assignment, reminders, follow-up tasks and escalations, to ensure your company responds appropriately to every customer complaint and inquiry.

    Complaints System Workflow:

    • Notifications: Create business rules to notify the appropriate person or group(s) each time a new complaint is received

    • Confirmations: If desired, the system can send a confirmation email to the customer or employee who logged the complaint

    • Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee

    • Reminders: Set task or action due dates with reminders

    • Escalations: Create business rules for escalation notices on overdue cases and actions

    • Closure Notices: Create business rules to notify individuals or groups of case closure

    • Approval Requests: Create notices requesting/providing approvals

    These features may be common for the distinct industry types like manufacturing, muncipalities, government and regulators, insurance and financial services, healthcare, life sciences, consumer services.  But still extra customization is required to meet the requirements of different nature of industry. The sales fundaa complaint management software can be customized to meet these requirements.

     

    Key Features of SalesFundaa Project Management Software

    ORGANIZATION MANAGEMENT

    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Communication History
    • Reminder & Appoinment
    • Bulk Assign
    • Multiple Branches

    CONTACT MANAGEMENT

    • Contact
    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Auto Birthday & Anniversary wishes
    • Reminder & Appoinment

    ENQUIRY MANAGEMENT

    • Enquiry
    • Communication history
    • Track stages of enquiry & lost reasons
    • Reminder & Appoinment
    • Aging Report

    INTEGRATION

    • Easy Tally Integration
    • Indiamart.com
    • Tradeindia.com
    • Facebook.com

    QUOTATION MANAGEMENT

    • Seamlessly generates price quote
    • Link quotes to organizations & contacts
    • Convert quotation to invoice
    • Download or send in PDF format
    • Track stage & customized design
    • Aging Report

    PROFORMA INVOICE

    • Proforma Invoice
    • Convert to Tax Invoice, Sales Order & Chalan
    • Status

    TAX INVOICE MANAGEMENT

    • GST inbuilt
    • Generate Invoice
    • Get Overdue Alerts
    • Download or send in PDF format
    • Track stage & customize design

    SALES ORDER MANAGEMENT

    • Convert invoice to sales order
    • Download or send in PDF format
    • Track stage & customize design

    DELIVERY CHALLAN

    • Generate Delivery Challan
    • Challan Status
    • Assign dispatcher name, shipping address, product details, mode of delivery, terms & conditions

    MANUFACTURING

    • Manufacturing Planning
    • Bill of Material
    • Multi Unit
    • Manufacturing Process
    • Inspection
    • Inventory

    INVENTORY

    • Inward
    • Outward
    • Inventory transfer
    • GRN
    • Inventory Status
    • Multi Inventory Location

    WORK ORDER MANAGEMENT

    • Create New Work Order
    • View Work Order List
    • Edit/Delete Work Order
    • Work Order Status

    PURCHASE MANAGEMENT

    • Indent
    • Vendor Classification
    • Vendor History
    • Purchase Order
    • Purchase Bill

    ASSETS MANAGEMENT

    • Asset List
    • Asset in Warranty with Service Record
    • Asset in Maintenance with Service Record
    • Asset Insurance Record
    • Asset History
    • Valuation

    MAINTENANCE

    • Product Installation
    • Preventive Maintenace
    • AMC
    • Service Alert
    • Active and expired Product List

    CONTRACT MANAGEMENT

    • Add, edit & delete contracts
    • Get upcoming services & expiry alerts
    • Auto notify customers for renewal
    • Active and expired contracts
    • Service Alerts

    PAYROLL MANAGEMENT

    • Attendance Tracking
    • Leaves Management
    • Income Tax & Deductions
    • Allowance & Expense
    • Generate Pay Slip

    TASK MANAGEMENT

    • Manage Multiple Tasks
    • Assign Tasks
    • Task Deadlines
    • Better Task Outcomes
    • Reminder

    COMPLAINT MANAGEMENT

    • Complaint Status
    • Communication history with customer
    • Customer portal login
    • Customer can open & close complaint
    • FAQ
    • Complaint Assign & Visit

    ACCOUNTS MANAGEMENT

    • GST Return
    • Debit & Credit Note
    • Manage Expenses
    • Cash Book & Price Book

    EMPLOYEE MANAGEMENT

    • Offer Letter, Appointment Letter, Appraisal Letter & Termination Letter
    • Add a New Employee
    • Manage Employee List
    • Manage Employee Group
    • Manage Employee Shift

    PROJECT MANAGEMENT

    • Manage Multiple Projects
    • Better Project Outcomes
    • Manage Project Deadlines
    • Request Approve Stock
    • Task
    • Expense
    • Work Order, Invoice, and Delivery Challan

    DOCUMENT MANAGEMENT

    • Document Library
    • 50 GB Storage Limit
    • User-defined Access Control

    CUSTOMER PORTAL

    • Separate customer panel to open complaint & view his invoices, quotes, enquiry, complaints, contacts, meetings and upcoming & expiring services
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    The main downfall of many businesses is they don’t spend enough time dealing with customer complaints.   Customers are always going to complain about a product or service your business offers. You can now have a reliable complaint management solution in place to turn them into a competitive advantage instead of a disadvantage.Salesfundaa complaints management software has features such as automatic notifications, case/task assignment, reminders, follow-up tasks and escalations, to ensure your company responds appropriately to every customer complaint and inquiry.

    Complaints System Workflow:

    • Notifications: Create business rules to notify the appropriate person or group(s) each time a new complaint is received

    • Confirmations: If desired, the system can send a confirmation email to the customer or employee who logged the complaint

    • Assignments: Create business rules to automatically assign cases and notify the assignee or manually assign cases and notify the assignee

    • Reminders: Set task or action due dates with reminders

    • Escalations: Create business rules for escalation notices on overdue cases and actions

    • Closure Notices: Create business rules to notify individuals or groups of case closure

    • Approval Requests: Create notices requesting/providing approvals

    These features may be common for the distinct industry types like manufacturing, muncipalities, government and regulators, insurance and financial services, healthcare, life sciences, consumer services.  But still extra customization is required to meet the requirements of different nature of industry. The sales fundaa complaint management software can be customized to meet these requirements.

     

    Key Features of SalesFundaa Project Management Software

    ORGANIZATION MANAGEMENT

    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Communication History
    • Reminder & Appoinment
    • Bulk Assign
    • Multiple Branches

    CONTACT MANAGEMENT

    • Contact
    • Bulk Import & Export
    • Send Bulk Email & SMS
    • Auto Birthday & Anniversary wishes
    • Reminder & Appoinment

    ENQUIRY MANAGEMENT

    • Enquiry
    • Communication history
    • Track stages of enquiry & lost reasons
    • Reminder & Appoinment
    • Aging Report

    INTEGRATION

    • Easy Tally Integration
    • Indiamart.com
    • Tradeindia.com
    • Facebook.com

    QUOTATION MANAGEMENT

    • Seamlessly generates price quote
    • Link quotes to organizations & contacts
    • Convert quotation to invoice
    • Download or send in PDF format
    • Track stage & customized design
    • Aging Report

    PROFORMA INVOICE

    • Proforma Invoice
    • Convert to Tax Invoice, Sales Order & Chalan
    • Status

    TAX INVOICE MANAGEMENT

    • GST inbuilt
    • Generate Invoice
    • Get Overdue Alerts
    • Download or send in PDF format
    • Track stage & customize design

    SALES ORDER MANAGEMENT

    • Convert invoice to sales order
    • Download or send in PDF format
    • Track stage & customize design

    DELIVERY CHALLAN

    • Generate Delivery Challan
    • Challan Status
    • Assign dispatcher name, shipping address, product details, mode of delivery, terms & conditions

    MANUFACTURING

    • Manufacturing Planning
    • Bill of Material
    • Multi Unit
    • Manufacturing Process
    • Inspection
    • Inventory

    INVENTORY

    • Inward
    • Outward
    • Inventory transfer
    • GRN
    • Inventory Status
    • Multi Inventory Location

    WORK ORDER MANAGEMENT

    • Create New Work Order
    • View Work Order List
    • Edit/Delete Work Order
    • Work Order Status

    PURCHASE MANAGEMENT

    • Indent
    • Vendor Classification
    • Vendor History
    • Purchase Order
    • Purchase Bill

    ASSETS MANAGEMENT

    • Asset List
    • Asset in Warranty with Service Record
    • Asset in Maintenance with Service Record
    • Asset Insurance Record
    • Asset History
    • Valuation

    MAINTENANCE

    • Product Installation
    • Preventive Maintenace
    • AMC
    • Service Alert
    • Active and expired Product List

    CONTRACT MANAGEMENT

    • Add, edit & delete contracts
    • Get upcoming services & expiry alerts
    • Auto notify customers for renewal
    • Active and expired contracts
    • Service Alerts

    PAYROLL MANAGEMENT

    • Attendance Tracking
    • Leaves Management
    • Income Tax & Deductions
    • Allowance & Expense
    • Generate Pay Slip

    TASK MANAGEMENT

    • Manage Multiple Tasks
    • Assign Tasks
    • Task Deadlines
    • Better Task Outcomes
    • Reminder

    COMPLAINT MANAGEMENT

    • Complaint Status
    • Communication history with customer
    • Customer portal login
    • Customer can open & close complaint
    • FAQ
    • Complaint Assign & Visit

    ACCOUNTS MANAGEMENT

    • GST Return
    • Debit & Credit Note
    • Manage Expenses
    • Cash Book & Price Book

    EMPLOYEE MANAGEMENT

    • Offer Letter, Appointment Letter, Appraisal Letter & Termination Letter
    • Add a New Employee
    • Manage Employee List
    • Manage Employee Group
    • Manage Employee Shift

    PROJECT MANAGEMENT

    • Manage Multiple Projects
    • Better Project Outcomes
    • Manage Project Deadlines
    • Request Approve Stock
    • Task
    • Expense
    • Work Order, Invoice, and Delivery Challan

    DOCUMENT MANAGEMENT

    • Document Library
    • 50 GB Storage Limit
    • User-defined Access Control

    CUSTOMER PORTAL

    • Separate customer panel to open complaint & view his invoices, quotes, enquiry, complaints, contacts, meetings and upcoming & expiring services